6.1. Billing

Go to Billing Portal:

1. Login to system Web Admin.
2. Look at top-right corner and click your profile avatar.
3. In the dropdown menu, click Billing.
4. Billing Portal will open in a new tab.

If you cannot find the Billing menu, open direct link: Click here

A) Download Receipt or Invoice

Steps:

1. Open Billing Portal.
2. Open billing history / invoices.
3. Select transaction.
4. Click download for invoice or receipt PDF.

B) Upgrade or Downgrade Plan

Upgrade or downgrade request is handled by billing team directly.

Steps:

1. Prepare your request details (current plan, target plan, preferred effective date).
2. Contact billing and submit request: Click here
3. Wait for billing confirmation before plan change is applied.

For urgent manual review, contact billing: Click here

C) Change Payment Method (Annual Billing)

Steps:

1. Open Billing Portal.
2. Open payment method settings.
3. Add or update payment card/account.
4. Set billing cycle to annual (if available in your plan).
5. Save changes.

D) Change Billing Name

Steps:

1. Open Billing Portal.
2. Open billing profile/company details.
3. Edit billing name.
4. Save.