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How can I contact support for further assistance?

If you need support, contact your dedicated support group for system-specific issues or use our WhatsApp support line for general inquiries. To get help faster, provide your name, role, institution, issue details, and any error messages or screenshots. If you’re not in the support group, ask your system administrator to add you. Customization requests should go through the dedicated support group, while WhatsApp is best for general questions.

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Q: I am encountering issues with the system. How can I get help?

A: If you encounter any issues or need further assistance, please follow these steps to get support:

  1. Dedicated Group Support:
    • Each custom system has a dedicated support group. If you are using a custom system, please contact our support team through the specific group created for your system. This ensures that you receive targeted support tailored to your system’s unique features.
  2. General Inquiries via WhatsApp:
    • For general inquiries or non-system-specific questions, you can reach out to us through our general WhatsApp support line. While we can assist with general questions here, system-specific issues are best handled through the dedicated group to ensure accurate and efficient support.

Q: How do I join the dedicated support group for my custom system?

A: If you are not already part of the dedicated support group, please contact your system administrator or the person who manages your account to add you to the group. This group is specifically for addressing issues related to your custom system.

Q: What information should I provide when contacting support?

A: To help us assist you more effectively, please provide the following information when contacting support:

  • Your full name and role.
  • The name of your institution or center.
  • A detailed description of the issue you are facing.
  • Any error messages or screenshots that may help us understand the problem better.

Q: How quickly can I expect a response from the support team?

A: Our support team strives to respond to inquiries as quickly as possible. For issues reported in the dedicated support group, response times may vary based on the complexity of the issue. General inquiries via WhatsApp are usually addressed within a business day.

Q: Can I get support for customization requests through WhatsApp?

A: Customization requests and system-specific issues should be directed to the dedicated support group for your system. Our general WhatsApp support line is more suited for addressing general inquiries and non-specific questions.

If you have any further questions or need immediate assistance, please feel free to reach out through the appropriate support channel.

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